Refund policy

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy"). The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

For major failures with the goods, you are entitled to choose a refund or exchange. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it.
  • is unsafe.
  • is significantly different from the sample or description.
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund or replacement for the goods. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

We are not required to provide a refund or replacement if you change your mind. In the event that you receive the products or services which you purchased, as stated, but you simply change your mind, we may, at our discretion, offer you a refund or exchange provided that:
  • you notify us within 30 days of receipt.
  • your item is in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • you produce the receipt or proof of purchase.

In the event that a product which you ordered is damaged during delivery please contact us as soon as possible. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:

  • you misused the said product in a way which caused the problem.
  • you knew or were made aware of the problem(s) with the product before you purchased it.
  • you asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
  • any other exceptions apply under the Australian Consumer Law.

In the event of any return for any reason, you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under under the Australian Consumer Law then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

Original shipping costs are non-refundable. You must contact us and receive authorisation for your return before returning the product to us. Unsolicited returns will not be accepted.

In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@somethingaussie.com.au.

To start a return, or if you have any enquiries regarding returns, you can contact us at info@somethingaussie.com.au.